Refund policy
Returns and cancellations
Saucisse is an independent brand run by Catherine and Martyn. Most of our clothing is printed to order. Choosing a standard design, size or colour does not remove your cancellation rights.
Changing your mind
For standard products bought online, tell us within 14 days of delivery if you wish to cancel, then send the goods back within the following 14 days. Email support@saucisse.dog with your order number and the items you are returning, or contact us using the details below. A clear cancellation statement is sufficient.
You may try items on as you would in a shop. Please take care of them and return them with their packaging where possible. We may deduct any loss in value caused by handling beyond what is needed to inspect them. No reprint, restocking or handling fee applies to a statutory cancellation.
Refunds
Refunds go to the original payment method unless you expressly agree otherwise. For a full cancellation, we also refund the basic outbound delivery charge; any extra paid for a premium service is excluded. We process refunds within 14 days of receiving the goods back or evidence that you have sent them, whichever is earlier. Store credit is optional and does not replace your entitlement to a refund.
Return slips and postage
We provide a return slip. Please contact us for return instructions before posting. Customers arrange and pay for change-of-mind return postage; the return slip is not a prepaid postage label. We cover reasonable return postage for faulty, damaged or incorrect goods. Keep proof of posting and send us the tracking details where available.
Size or colour exchanges
Our optional exchange service allows one exchange per order, requested within 14 days of delivery, for unworn, unwashed items in their original condition. There is no reprint or handling fee for a size exchange. Customers arrange and pay for return postage. Please contact us to arrange your exchange before sending the item back. You may instead use your cancellation and refund rights above.
Faulty, damaged or incorrect items
Contact support@saucisse.dog with your order number and, where possible, photos. Please report problems promptly so we can help. There is no 48-hour deadline that removes your legal rights. We will arrange the remedy you are entitled to, which may be a refund, repair or replacement.
Personalised goods and existing promises
Goods genuinely personalised to your individual instructions may be excluded from change-of-mind cancellation. This does not affect rights where goods are faulty or not as described. Sale and outlet products have the same statutory rights as full-price goods. We honour any longer return period expressly promised when you ordered, including an advertised 30-day period.
Return address
Returns Department, Saucisse Ltd, Unity House, Westwood Park Drive, Wigan, WN3 4HE, United Kingdom.
Cancellation form (optional)
To: Saucisse Ltd, Unity House, Westwood Park Drive, Wigan, WN3 4HE, United Kingdom; support@saucisse.dog.
I/We give notice that I/We cancel my/our contract for the following goods:
Ordered on / received on:
Name:
Address:
Signature (paper forms only):
Date:
This policy does not limit your statutory consumer rights.