FAQ

When will my order arrive?

Orders are normally dispatched within 4–7 working days. UK orders then travel by tracked next-day courier; this is the courier service aim after dispatch, not delivery the day after ordering. Please see our shipping policy for international delivery estimates and charges.

How do I choose my size?

Open the Size guide beside the size selector on our adult T-shirt, hoodie and sweater product pages, or visit our Size Guides.

• Adult T-shirts: compare the chart with a T-shirt you own, laid flat.
• Adult hoodies and sweaters: use the shared body-measurement chart for neck, chest and waist.

Available sizes vary by design and colour. Children's clothing uses different sizing.

1. How can I place an order on Saucisse.dog?

• To place an order, simply browse our website, add the desired items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

2. What payment methods do you accept?

• The available payment methods are displayed at checkout before you place your order.

3. How can I track my order?

• Once your order is shipped, you will receive a shipment confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

4. What is your return policy?

• Please refer to our Returns & Exchanges Policy for detailed information on our return process, including eligibility, timeframes, and instructions.

5. Do you ship internationally?

• We ship to the destinations available at checkout. Shipping charges and delivery estimates are shown before you place your order. See our shipping policy for details.

6. How can I contact customer support?

• For any inquiries or assistance, you can reach our customer support team by emailing support@saucisse.dog or calling 01942 387175. Our team is here to help!

7. Can I modify or cancel my order after placing it?

• If you need to change or cancel an order, email us as soon as possible at support@saucisse.dog. See our returns and cancellation policy for details.

8. How do I apply a promo code?

• During the checkout process, you will find a field to enter your promo code. Enter the code and click 'Apply' to see the discount reflected in your order total.

9. What should I do if my item is damaged or defective?

• We apologize for any inconvenience. Please contact our support team at support@saucisse.dog with your order number and photos of the damaged or defective item. We'll assist you in resolving the issue.

10. How can I stay updated on promotions and new products?

• Subscribe to our newsletter to receive updates on promotions, new product launches, and exclusive offers. You can find the subscription option on our homepage.

If you have any other questions, feel free to reach out to us. Thank you for choosing Saucisse.dog!